Frequently Asked Questions

Which version should I purchase?

 DVD - Physical DVD to be played in desktop player attached to your TV or in a laptop/computer with disc drive.

 Video Download - Get streaming access similar to Netflix and Spotify (you can download in the app for offline viewing). 

 

 What forms of payment do you accept? 

We accept Visa, MasterCard, American Express, Discover and PayPal. For mail in orders, we also accept personal checks, cashier checks and money orders.

 

How do I place an order online? 

Create an account (at the screen, top right) it will ask for your email address and to set up a password.

You can then add item(s) to your cart (you will find your shopping cart at the very top right corner).  When ready to check out, click on your shopping cart.

If you wish to continue shopping, you can click on DVD catalog or any other category.

If you have a discount coupon code, enter it on the checkout page (make sure to click Apply after you enter the code).

Enter your payment information and click “Continue to Shipping”.  You will get a confirmation email stating “Your Order ID is: XXXX, and a receipt containing information about your order. Please keep it for your records.”

You will receive another shipping confirmation email once your order is shipped.

 

 How do I access my digital download?

All digital purchases are fulfilled by our streaming company PaintTube.tv.

As soon as you place your digital download order, you will receive an email confirmation with instructions on how to access your digital download.

You can sign in and view at any time on https://painttube.tv/

 

In what format are PaintTube.tv digital downloads?

PaintTube.tv understands that customers have a variety of preferences when viewing video; some prefer to view on a tablet, smartphone or laptop, other prefer to watch on their TVs, through Roku, a smart TV browser or Apple TV. Some customers will want to stream video, while others will want to download to their computer or mobile device and watch with perfect playback even if their internet connection is slow or intermittent, or they are completely offline.

PaintTube.tv accommodates all these methods of viewing and more, with a list of supported devices at the bottom of this page: https://painttube.tv/

If you choose to download your product, PaintTube.tv offers a free app for Mac, Windows, iOS and Android that takes care of reliably downloading and viewing the movies, somewhat similar to downloads from Netflix, iTunes or Amazon Prime apps. The products are presented in full HD quality complete with chapter menu and all bonus materials. You can delete them to free up space on your device and re-download at any time, or enjoy complimentary streaming on any compatible device.

For offline viewing, please download and install this player:

https://go.platformpurple.com/purpleplayer/macos

Just launch the player and then tap the gear icon and select Download next to the product.

 

Technical Support

My computer reports that my DVD is a blank disc. 
In very rare cases (fewer than 1 in 1000), our DVD duplicator accidentally ships a blank DVD in a batch of duplicated DVDs. If your computer reports that your DVD is a blank disc or a blank DVD-R, please contact us, and we will send you a replacement disc immediately. 

My computer asks me to reset my DVD region code when I insert my DVD. 
Many DVDs have region codes that restrict playback to certain regions of the world. Our DVDs are coded for all regions, so you can play back your DVD no matter where you live in the world. 

If your computer asks you to reset your DVD region code when you insert your DVD, first determine whether you have ever set your region code before. If you have a new computer, and you've never played a DVD before, it's possible that your computer did not have a region code set when it shipped from the factory. If your DVD is the first DVD you've played in the computer, set the region code for the region where you live, and the problem should be resolved. 

If you've played DVDs in your computer before or you're sure that you've previously set the region code, your computer may be having a problem recognizing your DVD. In that case, we recommend that you play the DVD back through a free program called VLC, which plays DVDs from any region. VLC is free and safe to download and install on your computer. 

To download VLC, go to 
http://www.videolan.org/ and click on the Download VLC link. This will download the appropriate version of VLC for your computer. Once you've downloaded VLC, double-click on the file to install VLC. 

Once you've installed VLC, insert your DVD, and run VLC. In the drop-down menus at the top of the VLC window, choose Media>Open Disc or File>Open Disc and then click on Play. Your DVD will play. 

 

I can't play my DVD on my computer.

If your DVD will not play back in your computer, it's possible that your computer has a software conflict that prevents it from playing certain DVDs It's fairly common for Windows PCs to have trouble playing back DVDs, especially when more than one DVD player program is installed (for example, if Real Player and Power DVD are installed). The programs interfere with each other and prevent certain discs from playing back. 

It's normally easy to fix this problem with a free piece of software called VLC. VLC is free and safe to download and install on your computer. 

To download VLC, go to 
http://www.videolan.org/ and click on the Download VLC link. This will download the appropriate version of VLC for your computer. Once you've downloaded VLC, double-click on the file to install VLC. 

Once you've installed VLC, insert your DVD, and run VLC. In the drop-down menus at the top of the VLC window, choose Media>Open Disc or File>Open Disc and then click on Play. Your DVD will play. 

If you are unable to play your DVD with VLC, please test the disc on another computer or on a set-top DVD player attached to a TV. If the DVD refuses to play back in any of these places, please contact customer service, and we will help you resolve the issue. 


I can't play my DVD on my set-top DVD player.

If you're having a problem playing your DVD in a set-top DVD player attached to a TV, you will need to determine whether the problem originates from the disc or from the DVD player. The easiest way to determine where the problem originates is to try playing the disc in another set-top DVD player or in a computer. 

If the disc plays in the other DVD player or in the computer, there may be a problem with your DVD player setup, or your DVD may be dirty. 

If the DVD is dirty, clean the bottom of the disc with a web cotton swab and dry it carefully with a soft cloth. Try playing the disc in your set-top DVD player. 

If cleaning the disc does not resolve the problem, try playing a DVD other than your DVD in the same set-top DVD player. If you still have problems with playback, you will need to resolve a problem with your DVD player setup. If the DVD plays back on your set-top DVD player in black and white or with no sound, check to make sure all the cables that run from your DVD player to your DVD are secure and plugged into the correct jacks. Also check your TV to make sure you've selected the correct input to display playback from the DVD player. 

 

How long does it take to receive my order?

All orders are shipped Monday through Friday, excluding government holidays, Thanksgiving weekend and Christmas week. Also, if your order includes a back-order item, this may delay the shipping date.

Domestic Shipping - Expected delivery 3 to 5 business days

International orders including Canada - Expected delivery 7 to 21 days

Note: Pre-release DVDs usually ship within 7 business days.

 

What is the cost of shipping and handling? 

Shipping costs vary on order weight and if it is shipping domestic (U.S. shipping) vs International shipping (Including Canada).


What forms of shipping do you offer? 

For Domestic and International Shipping, we use US Postal Service: First Class, Media and Priority Mail.

Once a package leaves the US, international customers need to check with their country's postal service for further information


Do you ship internationally? 

Yes, we ship worldwide and have customers from almost every corner of our planet.

INTERNATIONAL BUYERS PLEASE NOTE:  Some international locations may impose customs fees on your purchase.  Unfortunately, we do not know how much, if any, fees will be incurred ... we just know that some have incurred additional fees. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.  Please check with your country's customs office to determine what these additional costs will be prior to buying. We apply minimum value on your order and mark as “EDUCATIONAL MATERIAL” to minimize high duty costs.

 

Miscellaneous

Are your DVDs compatible in other parts of the world? 
Yes, our DVDs are compatible worldwide. We have customers from almost every corner of the world and no compatibility issues have been reported. 

Can the DVDs be played in a DVD player or only on the computer? 
Both! Our DVDs can be played either on a computer (with the DVD/CD drive) or in a DVD player.

PRIVACY POLICY 
We respect your right to privacy and will not sell, trade, give or rent any personally identifiable information obtained from you to a third party. 

RETURN POLICY 
We take pride in the products we offer. We want our customers to be completely satisfied with each purchase, therefore, we have posted images, descriptions and reviews for each DVD to assist in decision making. We have also included previews of all of our titles so that our customers can get a glimpse of what is in each DVD before they make a purchase. In addition, all DVDs we carry are professionally duplicated and/or replicated to the highest quality specifications. 

We will always replace any factory defective DVD free of charge within 30 days of purchase. Please contact us for instructions before returning any defective DVD. We will also replace any damaged product (caused by shipping) free of charge … we must be notified immediately of any damaged product. 

 

What if I receive a DVD and just don't like the content?

100% Money Back Guarantee. If you don't love it, return it within 30 days for a full refund.

If you decide — for any reason — that this training isn't for you, simply send us an e-mail at: info@lilipubs.com or call us and we’ll refund 100% of your purchase, no questions asked!

Our office is open Monday through Friday from 9 AM to 5 PM Eastern Time.

  • Toll-Free Telephone Number for Orders: 1- 877-867-0324
  • Direct Line Telephone Number for Orders: 281-867-0324

 

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